The NHS screams for digital technology to reduce increasing costs while improving the quality of care. Due to the increase of Skype being used by GPs to communicate with their patients which was unsafe and not regulated, the team at Comuzi created Vyzit Health, a open-source ‘skype for healthcare’ platform – features include Private Video Visits, Secure Messaging, Note Taking, File Sharing, Appointment Booking and Electronic Health Record tools.
We was obsessed to bring the hospital to the home, we wanted to reduce appointment times, paper, improve patient satisfaction, enhance the transparency of medical information and to be able to monitor device measurements and patient vitals without the patient or the care provider being present at the same location.
Our vision for Vyzit Health was built around our ‘Simplified Health IT’ framework. Health IT isn’t known for good aesthetic. We dreamt about bringing consumer facing application UI designs to the Health IT. We worked with three private clinics in London for brainstorming workshops, ux research, ethnography, co-creation & user testing of our initial prototype
A minimal viable product was developed and the Vyzit Health MVP was used in a number of private clinics in the UK. Hospitals & charities in Africa, Asia and the Middle East liked the idea of an open-source healthcare platform that facilitated visual communication and used it in their clinics. The Department of Health commended the Vyzit Health platform via open letter in March 2015.
Vyzit Health was well received in the NHS, but a barrier for user testing at scale was the video conferencing component of Vyzit Health (built via WebRTC, an emerging technology that brings video conferencing to the browser without a plugin) being blocked by NHS firewalls.
The NHS has a long way to go before being able to adopt an platform such as Vyzit Health for a medium of care delivery. We hope that will change in the near future.
February 22, 2016